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MOE911 Mobile App (103)
1. MOE911 BASIC
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Introductions
MOE911 Mobile App (103)
Instructions on how to use and access training on your mobile device.

*** PLEASE CHECK WITH YOUR AGENCY POLICY ON USING PERSONAL PHONES FOR WORK RELATED BUSINESS***
6 Pillars of Character: Daily Activity (CIC-2)
1. MOE911 BASIC
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Character In Crisis
6 Pillars of Character: Daily Activity (CIC-2)
This course targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates...
Noticing Situational Stress & Developing Coping Skills (CIC-3)
1. MOE911 BASIC
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Character In Crisis
Noticing Situational Stress & Developing Coping Skills (CIC-3)
CIC TRACK targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates...
PEER SUPPORT: Daily Activity (CIC-4)
1. MOE911 BASIC
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Character In Crisis
PEER SUPPORT: Daily Activity (CIC-4)


PEER SUPPORT: Daily Activity

1. Start your day by connecting with your peers through a quick check-in. Share how you’re feeling and what you hope to achieve today.
2. Participate in a group discussion or forum where you can offer support or share...
RIP Short Timers Disease (CIC-7)
1. MOE911 BASIC
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Character In Crisis
RIP Short Timers Disease (CIC-7)

Work-related burnout and job fatigue are increasingly common issues that can significantly impact both personal well-being and workplace productivity. Understanding the signs and causes of burnout can help individuals and organizations take...

Change Management Intro (CM-1)
1. MOE911 BASIC
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Change Management
Change Management Intro (CM-1)
35 minute intro: Change Management Basics in the PSAP environment
Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just...
Change Mgt: Planning for Known Changes (CM-2)
1. MOE911 BASIC
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Change Management
Change Mgt: Planning for Known Changes (CM-2)
Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just processes, policies & tactical components. They need to learn about...
Code of Conduct - Working Well with Everyone (CME08)
Compliance
Code of Conduct - Working Well with Everyone (CME08)
It used to be that employees picked up how to act in the workplace as they went along. But guessing how to interact with others isn’t ideal. What if people don’t share the same ideas? They can get things wrong. That can lead to friction, or...
Whistleblowing (CME09)
Compliance
Whistleblowing (CME09)
No organization is perfect. Sometimes employees can make suggestions that can help improve their work environment. Sometimes, though, they need to go further. For example, if they witness behavior or practices that are illegal or stray into gross...
Conflict of Interest (CME10)
Compliance
Conflict of Interest (CME10)
As organizations become larger and more complex, the possibility for conflicts of interest grows. While sometimes accidental, they’re quite common, and are generally easily managed. But they’re considered a form of corruption which, when...

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